2020 Customer Care Specialist

JOB DESCRIPTION:

Under the supervision of the Assistant Director & Director, this 300-hour, hands-on position will run from approximately March 16 -August 7. Customer Care Specialist will be responsible for assisting with the day-to-day operations of the Festival in the weeks leading up to and through the Festival, and is expected to work in accordance with the following schedule:

Schedule: March 30 hours 5-10 hours/week
April 30 hours 5-10 hours/week
May 40 hours 10-15 hours/week
June 80 hours 15-20 hours/week
July 120 hours 80 hours July 6-19
10 hours/week after Festival

Responsibilities include, but are not limited to:

Customer Service:

  • Answering phone/email/in person inquiries
  • Processing orders, registrations, and transfers
  • Packaging and shipping merchandise
  • Assisting with online survey to festival participants
  • Training Festival Assistants

Social Media/Publicity

  • Assist with posting on website and social media platforms and sending e-blasts.
  • Assist with regular press releases to Gunnison Times & CB News

Other Projects:

  • Assist with onsite boutique; selecting boutique merchandise, placing orders with vendors, collecting and pricing merchandise, and collecting and organizing invoices.
  • Assist with the recruitment of homes/gardens and organization of the Tour of Crested Butte Gardens.
  • Assist with other projects as needed (Farmer’s Markets, Member Appreciation Party).

Qualifications:

  • Junior or Senior status at Western State Colorado University with a 3.0 GPA or above.
  • Experience with event planning, administration, and communications preferred with a track record of excellent organizational, written, and verbal communication skills
  • Familiarity with non-profit environments preferred but not required.
  • Willingness to jump in and take the lead on projects as needed (Farmers Market, Boutique, etc.)
  • First Aid and CPR Certified (or willingness to become certified in May/June)

Compensation:

  • $13.50/hour
  • Additional income available by leading ID hikes and Garden Tours ($50/event)
  • Possibility of up to 3 credit hours through Western State Colorado University

Email resume and cover letter to info@cbwildflower.com